Develop and lead multi-session events.
This 2 day course shows how to collaborate with a client about all their needs, co-discover their big challenges, co-manage a robust facilitation intervention, contracting with the client and evaluating the results. Packed with tools, templates and sophisticated assessment methods Facilitating Client Collaboration will prepare you to launch your facilitation practice. Covers 3 of the 6 IAF Competencies to help prepare you for IAF certification.
Facilitators will be able to lead longer term interventions for their clients. This could include consultations, planning, conferences and change initiatives.
You will learn how to assess, design and manage these interventions by creating them collaboratively with a client team. In this course, you will learn the practical approaches and skills to tackle work from the first call, to evaluation.
The course covers 3 of the 6 Competencies assessed to become a Certified Professional Facilitator: Create Collaborative Relationships, Build and Maintain Professional Knowledge, Model Positive Professional Attitude.
Facilitating Client Collaboration is for any facilitator or consultant who must engage their client in thinking through complex interventions. This course will build confidence with skills and approaches for working with a client to manage multi-sessions events effectively.
As with all ICAA training, this course is delivered by professional facilitators who actually demonstrate the materials, lead reflections to learn collaboratively, provide real life examples from experience, and set you up to practice with others using a suite of tools. Sometimes you might work on interesting case studies. Sometimes you work on your own case. The high quality manual is full of useful materials: underlying theory, short readings, step-by-step instructions, templates, and worksheets. As a result you will have the confidence to use your new understandings immediately with clients of your own.
Choose your preferred type of learning in courses that are: In Person (IP) or Live Online (LO). Descriptions of the differences are explained in an expandable section near the bottom of this web page.
Price is in CAD$1,445.00. (approximately US$1011) Applicable tax is extra.
You can see the schedule of In Person and Live Online courses from the “See Dates or Buy Course” button.
You can take an Introductory-Level, Self Directed FCC at half price $750 (approximately US$540) until September 15, 2026. See tab below.
Benefits
Learn how to propose a full scale facilitated solution to a client need.
Create collaborative client relationships
- Develop working partnerships
- Manage multi-session events effectively
Evoke group creativity
- Assess the organizational environment and client needs.
- Determine client challenges and solutions.
- Use innovation approaches that fit the abilities of the group.
Best practices for working together
- Develop consensus on tasks, deliverables and roles
- Model professional boundaries
- Templates from contracting to evaluation
Facilitating Client Collaboration uses real case studies from master practitioners to prepare you for your facilitation profession.
Pricing for Introductory Level Self-Directed Online courses
| Course Format | Certificate Included | Price |
| 2-Day In-Person (GFM, MTW, FCC) | YES | $1,445 |
| 2 Day Live Online (GFM, MTW, FCC) | YES | $1,445 |
| 3 Day In-Person or Live Online (TST) | YES | $1,895 |
| Self-Directed Online (GFM, MTW, or FCC) | YES | $1,445 |
| Self-Directed Online (TST) | YES | $1,895 |
| Introductory Self-Directed Online(GFM, MTW or FCC) | NO | $750 |
| Introductory Self-Directed Online (TST) | NO | $950 |
Take the Introductory Level, Self Directed FCC as a self-directed course. Do it according to your own schedule and at your your own pace on our learning management system Instructure Canvas. It includes:
- Downloadable manual
- Videos of classroom interaction and methods demonstration
- Downloadable templates
- Examples of real client work
- Quizzes and games.
- Assignments for yourself and in groups that you convene.
Get all the demonstration, theory, application, practice and design of our regular courses, You will confidently be able to use everything you learn immediately with your clients or in-house in your organization.
There is no certificate of completion for this course, nor are your assignments graded by an instructor. There is no free hour of telephone support.
You can upgrade anytime to the Certificate Level Self-Directed FCC to get feedback on your assignments from our trainers, a Certificate of Completion and one hour of coaching.
Register for $722.50 on the "See Dates or Buy Course" Button. Look to the bottom of the list for the Introductory Level course. This offer stands until September 15, 2026
Day One
- Ethics, values and the power of facilitation
- Conversations and rapport with clients
- Assessments and ToP participatory client assessment
- Co-discovering client challenges
Day Two
- Co-facilitation
- Creativity and creative facilitation approaches
- Managing events and milestone mapping
- Contracting with a client
- Participatory evaluation
- Client communication
- Facilitators and consultants who want to work with a client to develop complex or long term interventions
- Managers, supervisors and staff who must enhance a group's potential to create generate solutions to long term situations.
- Leaders who must design participatory processes with groups.
This course demonstrates competencies that are needed by IAF as a Certified Professional Facilitator, and by ICA as a Certified ToP Facilitator.
Learn important methods for all forms of planning:
- Client calls and conversations
- Participatory client assessment - helping clients understand long range needs from a comprehensive screen.
- Social Process tool – uncover client challenges and imbalances in their work
- Templates – co-management, contracting, evaluation.
Each session includes:
- Demonstration of participatory processes.
- Exploration of how the process can be applied.
- Examples from real experience that reveal practices that lead to success.
- Variations for different situations.
You can choose to take this course In Person (IP) or Live Online (LO). The codes In Person or Live Online show as the course type when you register.
In Person (IP) classes are instructor-led events occurring in the same room on specific dates with one group of people. You have a deep level of dialogue with face-to-face practice in breakout groups, get paper manuals and books, use pen-and-paper worksheets and exercises and enjoy breaks and lunches together. Instructors demonstrate methods using flipcharts, index cards, marker pens and wall chart visuals . The experience for participants can be similar to working with a client in a live setting. There is no practice of online tools.
Live Online (LO) classes are instructor-led events occurring at the same time with the same people, using our learning management system and online platforms, primarily Zoom and Mural. The course covers the same material as an IP course but uses online tools with plenty of small group exercises. Manuals and books are downloadable as PDFs that can be printed out if you want. There are no programs or apps to download. Participants need a computer with a large screen (a cell phone won't work well), a high speed internet connection, and earphones or earbuds. We do not actively “teach” online tools, but participants get so see and experience the ones we use during the course.
All course graduates are encouraged to follow-up with some 1:1 coaching and join communities of practice we have set up to help extend and reinforce learning.
