ORGANIZATIONAL TRANSFORMATION

The future of meaningful engagement

Successful organizations tap into the creativity and commitment of staff, leaders, and other interested parties. Meaningful engagement accelerates and sustains organizational transformation. This requires planning, shifting organizational culture, changing systems, adapting relationships, and supporting people on their journey.

With decades of experience in the public, private, and non-profit sectors, ICAA delivers long-term results through customized consulting services for large and small organizations.

ICAA’s Transformational Engagement Model

Organizational transformation is not a simple linear process, and it’s different for every organization. ICAA’s Transformational Engagement Model is a proven approach that does not tell you what to do but illustrates the many aspects of change and how we can support your initiative. The model is distilled from the experiences of dozens of consultants working with hundreds of organizations through thousands of specific engagements over decades.

ICAA’s approach to change assumes that people want to have meaning in their lives and that organizations are an outlet for their creativity. Therefore our Transformational Engagement Model is dynamic and adaptive, focusing on results while allowing for adjustments along the way. The model summarizes seven areas of consulting, each described below. They are represented in a loop with strategic planning at the intersection point.

Strategic Planning

Organizations need plans that will be implemented, and people are more likely to implement plans they create for themselves.

ICAA’s Participatory Strategic Planning Method helps you deal with your underlying issues, avoid the traps of conventional strategic planning, and create commitment among participants.

Learn more about our Strategic Planning Process, and our Strategic Planning Services.

Leadership Development

You need to support your people to operate in a new way; to give them the tools to co-create their future together.

ICAA has an extensive curriculum of courses designed for every level of the organization, from “facilitative leaders” to project managers and team leaders, the entire Technology of Participation™ body of knowledge is accessible through the training we provide in-house to your staff.

Learn more about our Leadership Development Services.

System Assessment

Recognizing the organizational capacity of an organization is crucial to success.

ICAA brings approaches to participatory assessments that help participants recognize needed changes and eliminate gaps in capacity.

Learn more about our System Assessment Services

Social Change

There is an old axiom that culture eats strategy, and values drive culture. Transformational impact occurs at these deeper levels. When values shift, behaviours follow, and a new story emerges.

ICAA has powerful tools to help frame and guide these explorations of organizational and individual values.

Learn more about our Social Change Services.

Process Design

Designing participatory group processes that engage people is the foundation of generating motivation and momentum, and it’s a core competency of ICAA facilitators.

Whether it is employee engagement, broad-based community engagement, or involving interested parties in your decision-making, ICAA makes it meaningful.

Learn more about our Process Design Services

Solution Innovation

Innovation arises from open and appreciative inquiry. Sometimes the key insight is subtle and nuanced, sometimes, it leads to a massive breakthrough.

When you need to create a safe space for wide-open creativity and co-design, expert facilitators are essential.

Learn more about our Solution Innovation Services.

Improvement Cycles

Build sustainability into every initiative. Rather than large, detailed plans that require extensive bureaucratic policing, we help you develop sustainable improvement cycles.

ICAA ensures that your entire team continuously improves implementation and provides support to each other so that future challenges can be met internally.

Learn more about how to create sustainable change with our Improvement Cycles Services.

Case Study

Alzheimers Society Of Ontario

Alzheimers Society Of Ontario

ASIO represents 30 local Alzheimer societies across Ontario. ASIO needed a new long range strategy plan but needed it to represent ...

Municipal Property Assessment Corporation

Municipal Property Assessment Corporation

MPAC transformed itself from a traditional hierarchy into a collaborative organization focusing on innovation. What began as an em ...

James Bay Cree Governance

James Bay Cree Governance

Nearly 1000 people from 10 Cree communities and 4 cities participated in creating a set of values and recommendations for governme ...

Toronto Drug Strategy Initiative

Toronto Drug Strategy Initiative

Drug use and abuse is viewed differently by advocates of prevention, treatment, harm reduction and enforcement. The City of Toront ...

We are part of a global network of working across many sectors.

Finance, energy and information services, health care and education sectors, government agencies, Indigenous communities and not-for profit organizations all benefit from transformation engagement. Our Transformation Engagement model will guide you through seven key areas of engagement with your leadership, staff, stakeholders, and clients. We are Vendors of Record with the Ontario Government tender_17851

Our Services

Strategic Planning

move forward with renewed commitment

System Assessment

perform better with improved systems

Social Change

learn how society's trends drive change

Solution Innovation

solve problems with creative breakthroughs

Continuous Improvement

support and sustain continuous improvement

Leadership Training

focus skills and expertise

Process Design

motivate people with full participation

Benefits Of Our Approaches

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    Save costs with compressed planning time

    Clearly defined approach saves time for action plan development and implementation.
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    Respond quickly to major changes

    Use everyone’s creativity to generate the necessary innovation.
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    Accelerate implementation and results

    Distributed decision making gets everyone on the same page for immediate results.
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    Empower staff to work with less supervision

    A thorough understanding maximizes every team’s ability to act.
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    Generate commitment to sustainable solutions

    People commit long term to what they themselves create.
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    Ontario Government Vendor of Record

    We hold VOR#18996 for executive leadership development, organizational transformation, team development and nine other categories

What Our Clients Say

Each participatory process ICA Associates Inc has designed for us, including board strategic planning, a large-scale Inuit community priority-establishing project, and the Commission on the Future of Health Care in Canada consultation, has been respectful and productive with powerful commitment to results from diverse groups

Richard Jock Executive Director, National Aboriginal Health Organisation

ICA Associates led us on a thoughtful and productive Leadership Retreat that helped us more deeply connect and get to know each another better after the complexities of remote work during the pandemic. The DiSC styles helped us grow in deeper appreciation of each other’s strengths and in how we come to reaching decisions and actioning next steps. We were able to weave our insights from the two days into a team agreement to help guide us, as we continue to move forward together in fulfillment of our organizational mission and align closely as one integrated team in support of the wider organization.

Management Team WILL Employment Solutions, Your Content Goes Here

ICA Associates Inc. lead our strategic planning. It was so effective that we had them look at and enhance all of our program planning and evaluation processes.

Dr. Robert Kyle Commissioner and Medical Officer of Health, The Regional Municipality of Durham

In a few short years MPAC has transformed from an “unchanging” institution with an assigned mandate and rote routines to an innovative, collaborative, and pro-active organization.

Anthoni Wisniowski President, Municipal Property Assessment Corporation

Our project resulted in “uncontentious structural change” in a major institution, and a shift from top-down decision-making and silos toward a collaborative culture. Action plans are being carried out, with public progress reports at regular intervals.

Julia O'Sullivan Ontario Insitute for Studies in Education, University of Toronto