Consulting Services

Continuous Improvement

Support and sustain continuous improvement.

ICA can ensure that your entire team will continuously improve implementation, and provide support to each other so that future challenges can be met internally. Build sustainability in to every initiative.

Transformation Engagement

ICA Associates Inc
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    Improvement cycle

    Assure everyone knows their roles and are empowered to act on them, continuously improving and supporting each other.
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    Analyze workflows and processes

    Use our sophisticated and comprehensive tools for understanding improvements and their implementation.
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    Uncover opportunities

    Staff like to meet the challenge of finding improvement opportunities for serving customers and society.
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    Create realistic structural scenarios

    Create the detailed models and structures your staff will want to implement and operate.
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    Creative alternatives

    Our Organizational Journey Map determines necessary improvements in the organization and finds key leverage points for transformation.
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    Sustain new behaviour

    Be explicit in the values and images that support the necessary behaviour to successfully sustain improvements.

Edges: New Planetary Patterns, Volume 9, No. 2

The original Organizational Journey Map.

What Our Clients Say

Each participatory process ICA Associates Inc has designed for us, including board strategic planning, a large-scale Inuit community priority-establishing project, and the Commission on the Future of Health Care in Canada consultation, has been respectful and productive with powerful commitment to results from diverse groups

Richard Jock Executive Director, National Aboriginal Health Organisation

ICA Associates led us on a thoughtful and productive Leadership Retreat that helped us more deeply connect and get to know each another better after the complexities of remote work during the pandemic. The DiSC styles helped us grow in deeper appreciation of each other’s strengths and in how we come to reaching decisions and actioning next steps. We were able to weave our insights from the two days into a team agreement to help guide us, as we continue to move forward together in fulfillment of our organizational mission and align closely as one integrated team in support of the wider organization.

Management Team WILL Employment Solutions, Your Content Goes Here

ICA Associates Inc. lead our strategic planning. It was so effective that we had them look at and enhance all of our program planning and evaluation processes.

Dr. Robert Kyle Commissioner and Medical Officer of Health, The Regional Municipality of Durham

In a few short years MPAC has transformed from an “unchanging” institution with an assigned mandate and rote routines to an innovative, collaborative, and pro-active organization.

Anthoni Wisniowski President, Municipal Property Assessment Corporation

Our project resulted in “uncontentious structural change” in a major institution, and a shift from top-down decision-making and silos toward a collaborative culture. Action plans are being carried out, with public progress reports at regular intervals.

Julia O'Sullivan Ontario Insitute for Studies in Education, University of Toronto

Don’t take our word for it

We love sharing in our customers’ success, and they love sharing their stories. Read case studies from agencies, brands, publishers and businesses of every shape and size to find out how they drive real growth with our solutions.

Alzheimers Society Of Ontario

Alzheimers Society Of Ontario

ASIO represents 30 local Alzheimer societies across Ontario. ASIO needed a new long range strategy plan but needed it to represent ...

James Bay Cree Governance

James Bay Cree Governance

Nearly 1000 people from 10 Cree communities and 4 cities participated in creating a set of values and recommendations for governme ...

Municipal Property Assessment Corporation

Municipal Property Assessment Corporation

MPAC transformed itself from a traditional hierarchy into a collaborative organization focusing on innovation. What began as an em ...

Toronto Drug Strategy Initiative

Toronto Drug Strategy Initiative

Drug use and abuse is viewed differently by advocates of prevention, treatment, harm reduction and enforcement. The City of Toront ...