Facilitation training

Facilitating Conciliation

Conflict resolution and beyond
Methods and tools for forming solutions for systemic, multi-stakeholder conflict that won't go away.

Conflict resolution and beyond

This course shows the facilitative way for working through and getting beyond the entrenchment of multi-stakeholder, multi-issue conflict in order to propel organizations and parties forward.

Facilitating Conciliation is a two-day course for people who work with conflict among individuals and groups. While conflict is built into life and is part of the creative process, negotiating from power and fixed positions deepens the divide and expands the problem. People need alternatives to adversarial approaches in disputes. Rather than “managing” or “dealing with” conflict, this course works with the underlying root cause of systemic conflict. People can work together and form solutions even when conflict is built-in, normal and will not go away. Facilitating Conciliation works in all these situations.

Learn how to:

  • Diagnose and understand conflict.
  • Surface all the background information.
  • Find the central core of the conflict.
  • Use the seven phases of conciliation.
  • Use practical tools to move everyone ahead.
  • Design solutions for complex situations.

As with all ICAA training, this course is delivered by professional facilitators who actually demonstrate the materials, lead reflections to learn collaboratively, provide real life examples from experience, and set you up to practice with others using a suite of tools. Sometimes you might work on interesting case studies. Sometimes you work on your own case. The high quality manual is full of useful materials: underlying theory, short readings, step-by-step instructions, templates, and worksheets. As a result you will have the confidence to use your new understandings immediately with clients of your own.

Both the “live online” and “in-person” courses are usually scheduled from 9 am – 5 pm in the time zone of the location mentioned. Please check the timing carefully when registering.
You will need to choose your preferred type of setting or mode of delivery. The descriptions of the differences between live online (LO), in-person (IP), and self-directed (SD) are explained in an expandable section near the bottom of this web page.

Courses are held from 9 am – 5 pm in the time zone of the location mentioned.

Price is in CAD$1,345.00. Applicable tax is extra.


  • An understanding of types and levels of conflict, and interventions.
  • Methods and skills for discussion and dialogue.
  • Methods and skills for problem solving.
  • A proven way to proceed, regardless of the conflict.
  • Tips, tools and practical applications for use.


You are encouraged to bring difficult conflict situations that you are part of or are trying to facilitate a resolution. We will try to incorporate these into the course, to understand the nature of conflict, or to consider approaches, or illustrate the use of tools.

The Nature of Conflict

  • Sharing experiences
  • Exploring the nature of conflict
  • Levels of conflict

Phases of Conciliation

  • Pillars of the approach
  • Understanding the journey of conciliation
  • Keys to success

Tools for conciliation

  • A dozen ToP tools and methods
  • Conventional conflict resolution tools
  • The Big Toolbox

Participatory Implementation

  • Case Studies
  • Designing complex conciliation processes
  • Facilitators, trainers, managers, team leaders, consultants, lawyers, union leaders, human resources professionals, community leaders, parents, educators.
  • Valuable for people who facilitate within multi-stakeholder, multi-conflict situations.
  • Conflict resolution and mediation consultants will gain insight into a new level and depth of implementation.

The course includes theory, demonstration of methods, practice, examples, case studies and is highly participatory. This is a how-to course.

You can choose to take this course In Person (IP) or Live Online (LO). The codes IP or LO show in the course name when you register.

In Person (IP) classes are instructor-led events occurring in the same room on specific dates with one group of people. You have a deep level of dialogue with face-to-face practice in breakout groups, get paper manuals and books, use pen-and-paper worksheets and exercises and enjoy breaks and lunches together. Instructors demonstrate methods using flipcharts, index cards, marker pens and wall chart visuals . The experience for participants can be similar to working with a client in a live setting. There is no practice of online tools.

Live Online (LO) classes are instructor-led events occurring at the same time with the same people, using our learning management system and online platforms, primarily Zoom and Mural. The course covers the same material as an IP course but uses online tools with plenty of small group exercises. Manuals and books are downloadable as PDFs that can be printed out if you want.  There are no programs or apps to download. Participants need a computer with a large screen (a cell phone won't work well), a high speed internet connection, and earphones or earbuds. We do not actively “teach” online tools, but participants get so see and experience the ones we use during the course.

Self Directed (SD) courses are sets of “modules” like mini-courses, each containing short videos, readings, quizzes and games and assignments. You take them at your own speed any time from anywhere. You get written feedback from instructors on your assignments. The modules are assembled to resemble the in-person and live online course content. The disadvantage is the absence of collegial interaction, teamwork, and dialogue, which is a key component of facilitation. Participant manuals and materials are downloadable in PDF form.

All course graduates are encouraged to follow-up with some 1:1 coaching and join communities of practice we have set up to help extend and reinforce learning.


"Great process to work through the material - love that we practice practical tools we can take back to the workplace and easily apply them."

Course Participant

With companies, survivors and advocates all in the same room, we needed serious expertise in designing the major planning session to launch our new organization. But ICA Associates helped us put the whole enterprise on a very solid foundation.

Pat Kelly Founder, Canadian Cancer Advocacy Coalition